Terms of service

General terms of service

Last updated: 1 June 2026

These general terms of service (“Terms”) govern the services provided by Viromo Jakub Paśnik (“Viromo”) to its business clients (“the Client”). They apply to any order, unless special conditions are agreed in writing between the parties.

1. Purpose and scope

These Terms define the conditions under which Viromo carries out, for the Client, technical audit and, where applicable, implementation services for e-commerce sites and businesses (security, legal & GDPR compliance on their technical side, SEO, performance, accessibility). They apply to the exclusion of any other document, in particular the Client’s purchasing terms, unless expressly agreed in writing by Viromo.

Any order implies the Client’s unreserved acceptance of these Terms.

2. Quotes and conclusion of the contract

Each engagement is the subject of a quote setting out the scope, deliverables, indicative timing and price. The quote is valid for thirty (30) days unless stated otherwise. The contract is formed on the date the Client accepts the quote in writing (signature, email agreement or payment of any deposit).

3. Services

Depending on the quote, Viromo may provide:

• Technical audit — a read-only review, from the outside, of the site or system concerned. Each finding is documented and tied to an applicable rule, standard or provision. The audit results in a written report.
• Implementation — technical fixes for the identified points, carried out only after written approval and within the scope validated by the Client.
• White-label service — the above services performed on behalf of a partner (agency, law firm), who presents and bills them under their own brand.

Unless stated otherwise, Viromo’s obligations are best-efforts obligations: Viromo applies its skill and diligence without guaranteeing a result such as the absence of any inspection, sanction or incident at the Client.

4. Prices

Prices are stated in the quote, in euros and excluding VAT. As Viromo is established in Poland and registered for EU VAT, VAT is, where applicable, reverse-charged by the business Client established in another EU Member State. Prices may be revised for any new service or changed scope, by way of an additional quote.

5. Payment terms

Unless special conditions in the quote apply:

• A deposit may be required on order for implementation services.
• Invoices are payable within thirty (30) days of their issue date, by bank transfer, within the statutory limits (Late Payment Directive (EU) 2011/7).
• In the event of late payment, interest is due as of right, together with a fixed recovery fee of €40 (Directive (EU) 2011/7), without prejudice to compensation for recovery costs actually incurred beyond that amount.

6. Timing and performance

The timing stated in the quote is indicative. It runs from receipt of all the elements and access needed for the service. A reasonable delay cannot give rise to cancellation of the order, refusal of acceptance or damages.

7. Client obligations

The Client undertakes to cooperate in good faith and, in particular, to: provide the necessary information, content and access in good time; hold the required rights over the audited site or system; appoint a contact person; and, for implementation, make a prior backup of its data and site. Viromo cannot be held responsible for a delay or failure resulting from the Client’s breach of these obligations.

8. Intellectual property

The methods, tools, templates, scripts and know-how used by Viromo remain its exclusive property. The audit report and deliverables are granted to the Client for internal use, from full payment of the price; any public distribution or transfer to a third party requires Viromo’s written consent, except within an expressly agreed white-label engagement. Bespoke developments made for the Client are assigned to it under the terms of the quote, after full payment.

9. Confidentiality

Each party undertakes to keep confidential the non-public information exchanged in connection with the service and not to disclose it to third parties without authorisation, during the contract and for three (3) years after its end. Viromo undertakes in particular not to disclose the findings relating to the Client’s site. Viromo may, however, refer to the business relationship as a reference, in a form that exposes no confidential finding, unless the Client objects in writing.

10. Liability

Viromo’s liability can only be engaged in the event of proven fault and for direct and foreseeable damage only. Indirect damages are excluded (loss of operation, revenue, data, reputation, commercial harm). In any event, Viromo’s total liability, on all grounds combined, is limited to the amount, excluding VAT, actually paid by the Client for the service giving rise to the damage.

Viromo cannot be held responsible for the consequences of a decision taken by the Client, of an implementation carried out by the Client or a third party, or of the Client’s breach of its own legal obligations.

11. Legal boundary

Viromo’s services are technical and factual in nature. Viromo provides no legal advice and drafts no legal act: legal qualification, drafting and validation of documents (terms, policies, legal notices…) are the work of a qualified lawyer. References to legal provisions in the reports are strictly documentary.

12. Force majeure

Neither party can be held liable for non-performance due to a force majeure event. The affected obligations are suspended for the duration of the event; if it lasts more than sixty (60) days, either party may terminate the service concerned, without compensation.

13. Data protection

Where the service leads Viromo to process personal data on behalf of the Client, Viromo acts as a processor within the meaning of Article 28 GDPR, on the Client’s documented instructions and with appropriate security safeguards. The processing of the viromo.eu site’s own data is described in the privacy policy.

14. Termination

In the event of a serious breach by either party, not remedied within fifteen (15) days of a written notice, the other party may terminate the contract as of right. Services performed up to termination remain payable.

15. Governing law and disputes

These Terms are governed by the law applicable at Viromo’s place of establishment. The parties will endeavour to settle any dispute amicably; failing agreement, the dispute will be brought before the competent court. For any question, write to jacob@viromo.eu or via the contact form.